Returns & Exchanges

Due to the perishable nature of our custom cakes and baked goods, we cannot accept physical returns once an item has left our bakery. If you are unsatisfied with your order, please contact our team within 24 hours of pickup or delivery to discuss a resolution.

Return Process

• 1.
  Inspect Your Order

  Please examine your custom cake or pastries at the time of pickup or delivery to ensure the design and quality meet your expectations.

• 2.
  Document Concerns

  If there is a structural or flavor issue, take clear photographs and preserve the remaining portion of the product for quality assessment.

• 3.
  Contact Our Team

  Email our shop or call us within 24 hours with your order number and documentation so we can review your claim immediately.

• 4.
  Resolution Process

  Valid concerns regarding order accuracy or quality will be addressed through store credit, partial refunds, or a replacement for your next event.